# Missing a Purchase

If you can’t use or find purchase that you bought, try to restore them.

Users that subscribed to HakoVPN in the Apple App Store can use the `Restore Purchases` feature in the HakoVPN iOS app to restore their  subscription on their iOS device.

Under Settings -> Account -> Restore Purchase

<div align="left"><figure><img src="https://617478866-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2Fp7SCf1mOWuHZTFMYo6AJ%2Fuploads%2FVJABYTMXxlFa8MYwGZKS%2Fimage.png?alt=media&#x26;token=a75f8c79-f9bb-40de-9cf2-a47972b15b65" alt="" width="375"><figcaption></figcaption></figure></div>

## If you try to restore and nothing happens or you get an error

* Make sure that you’re signed in with the same Apple Account that you used to make the purchase.
* [Make sure that in-app purchases are allowed on your device](https://support.apple.com/en-us/102470).
* Restart your device.
* If you were charged for the purchase and you still can’t restore it, [contact the app developer](https://support.apple.com/en-us/102435) for support. You can also [report a problem to Apple](https://reportaproblem.apple.com/?s=6).