FAQ

What is a HakoVPN?

HakoVPN, is a secure tunnel between your device and the internet. HakoVPN protect you from snooping, interference, and censorship. As you connect to a secure VPN(Virtual Private N etwork) server, your internet traffic goes through an encrypted tunnel that nobody can see into—including hackers, governments, and your internet service provider.

Is HakoVPN legal?

Yes, VPNs are legal in most countries and are commonly used by individuals and businesses to protect privacy and secure online activity. However, some countries with strict internet regulations may restrict or monitor VPN use. Always check local laws if you’re unsure. Keep in mind, using a VPN doesn’t make illegal activities legal.

Can HakoVPN bypass censorship?

Yes, HakoVPN can bypass censorship by encrypting your internet traffic and routing it through secure servers in other countries. This masks your real IP address, making it appear as though you’re browsing from a different location. HakoVPN also use obfuscation technology to bypass firewalls in heavily restricted regions, ensuring access to blocked websites and apps.

Can I use HakoVPN while traveling or on vacation?

Yes, HakoVPN is ideal for traveling. It secures your internet connection on public Wi-Fi, protecting your data with advanced encryption. You can access online services from your home country, such as streaming platforms or banking apps, no matter where you are. Additionally, HakoVPN helps you bypass regional restrictions, allowing you to unlock websites and apps that may be blocked in your location.

What is ZeroTrace

Data is held temporarily in RAM, ensuring nothing is written to the hard drive and no trace is left behind.

The Problem with Traditional Servers

Traditional servers often rely on hard drives to store data. These drives retain information until it’s explicitly erased or overwritten. This presents a significant security risk, as sensitive data can be left exposed. If a third party gains access to the server—whether through hacking or physical seizure—they could access this stored information. Worse, if hackers bypass the server’s defenses, they might install a backdoor, leaving the server vulnerable indefinitely.

ZeroTrace: Solving the Problem by Running on RAM Only

ZeroTrace by HakoVPN completely eliminates the risk of sensitive data lingering on a server by ensuring that the operating system and applications never write to the hard drive. Instead, the server operates entirely on volatile memory (RAM). Because RAM loses all stored data once power is removed, every time the server is powered off and on, all data is wiped clean—ensuring that no sensitive information or potential intruders can persist.

How to request a refund that you bought from Apple

How to request a refund

1. Sign in to reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund."

   
3. Choose the reason why you want a refund, then choose Next.

4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription.

Wait 24 to 48 hours for an update on your request

If your request is approved by Apple, it might take additional time for the funds to return to your payment method.

Learn how to check the status of your refund request.